Do you sell my personal data?

No. We never sell your personal data to third parties. When you request quotes, we share your contact details with MCS-certified installers so they can provide you with quotes. This is the only circumstance in which your personal data is shared, and you consent to this when you submit the quote request form.

What cookies do you use?

We use essential cookies required for the site to function (such as remembering your calculator inputs during a session). We use analytics cookies to understand how visitors use our site (pages visited, time on site). We do not use advertising or tracking cookies. You can control cookie preferences through your browser settings.

How can I delete my data?

You can request deletion of your personal data at any time by contacting us at hello@homeheatpumpguide.co.uk. We will delete your data within 30 days and confirm deletion by email. Note that we cannot delete data that has already been shared with installers — you would need to contact them directly.

Do you use my data for marketing?

No, unless you have explicitly opted in to receive marketing communications. We do not send unsolicited marketing emails. If you have opted in, you can unsubscribe at any time using the link in any email we send.

Privacy Policy

How we collect, use, and protect your personal data. Last updated: March 2026.

We respect your privacy. We collect the minimum data necessary to provide our services. We never sell your data. When you request quotes, your details are shared only with MCS-certified installers so they can contact you. You can request deletion of your data at any time.

1. Who We Are

Home Heat Pump Guide (“we”, “us”, “our”) operates the website homeheatpumpguide.co.uk. We are the data controller for any personal data collected through this website.

Contact: hello@homeheatpumpguide.co.uk

2. What Data We Collect

Data you provide directly

Quote request form: Name, email address, phone number, postcode, property type, current heating system, insulation level, and installation readiness
Contact form: Name and email address
Calculator and suitability checker: Property details (postcode, property type, insulation, heating system) — this data is stored locally on your device and not transmitted to our servers unless you proceed to request quotes

Data collected automatically

Analytics data: Pages visited, time on site, referral source, device type, browser type. This data is anonymised and cannot identify you personally.
Session data: Your calculator inputs and page visits during a single session, stored in your browser's local storage to improve your experience (e.g., pre-filling forms). This data is not transmitted to our servers.

3. How We Use Your Data

We use your personal data for the following purposes:

To connect you with installers: When you request quotes, we share your contact details and property information with MCS-certified heat pump installers in your area so they can provide you with quotes. Legal basis: consent (you actively submit the form).
To respond to enquiries: When you contact us, we use your email to reply. Legal basis: legitimate interest.
To improve our service: We use anonymised analytics data to understand how visitors use our site and to improve our content and tools. Legal basis: legitimate interest.

4. Who We Share Your Data With

We share your personal data only in the following circumstances:

MCS-certified installers: When you request quotes, your name, contact details, postcode, and property information are shared with up to 3 MCS-certified installers in your area. These installers are independent businesses and have their own privacy policies.
Service providers: We use hosting providers and analytics tools that may process data on our behalf. These providers are GDPR-compliant and process data only on our instructions.

We never:

Sell your personal data to third parties
Share your data with marketing companies
Use your data for purposes unrelated to the services you requested
Transfer your data outside the UK/EEA without adequate protection

5. Your Rights Under GDPR

Under the UK General Data Protection Regulation (UK GDPR), you have the following rights:

Right of access: You can request a copy of all personal data we hold about you.
Right to rectification: You can ask us to correct inaccurate data.
Right to erasure: You can ask us to delete your personal data.
Right to restrict processing: You can ask us to limit how we use your data.
Right to data portability: You can request your data in a machine-readable format.
Right to object: You can object to our processing of your data based on legitimate interests.
Right to withdraw consent: Where processing is based on consent, you can withdraw it at any time.

To exercise any of these rights, contact us at hello@homeheatpumpguide.co.uk. We will respond within 30 days.

If you are unsatisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

6. Cookies

We use the following types of cookies:

Essential cookies: Required for the site to function (session management, form functionality). Cannot be disabled.
Analytics cookies: Help us understand how visitors use our site. Anonymised data only. Can be disabled through browser settings.

We do not use advertising cookies, tracking pixels, or third-party marketing cookies.

7. Data Retention

Quote request data: Retained for 12 months after submission, then deleted automatically.
Contact enquiries: Retained for 6 months after the enquiry is resolved.
Analytics data: Retained for 26 months in anonymised form.
Local storage data: Stored on your device until you clear your browser data.

8. Data Security

We take appropriate technical and organisational measures to protect your personal data, including:

All data transmitted via our website is encrypted using TLS (HTTPS)
Personal data is stored in secure, access-controlled systems
Access to personal data is limited to authorised personnel only
We regularly review our security practices

9. Children's Data

Our services are not directed at children under 18. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this privacy policy from time to time. Significant changes will be highlighted on our website. The “last updated” date at the top of this page shows when the policy was last revised.